New Fulfilment Centre of Excellence (FCE): ERIKS invests £20 million

“At ERIKS, we want to be the best. Not only do we want to offer our customers products at competitive prices, but we also want to deliver them more efficiently, more accurately and faster than the competition,” says Jon Whitehouse, Product Business Unit Director. To achieve this, the British EDE member ERIKS invested 20 million pounds, around 22 million euros, in the new 11 000 square metre Fulfilment Centre of Excellence (FCE) in Oldbury, West Midlands. This replaces the previous ERIKS logistics centre in Halesowen. “For us, it is a very big step on the way to achieving the five customer satisfaction goals at ERIKS,” explains Jon Whitehouse. With 53 per cent more storage capacity than at the old location and 22 per cent more shelf space, the FCE achieves the first goal: to have exactly the products in stock in large numbers to be able to guarantee high availability.

One hundred per cent control

Picking, packing and dispatching orders with one hundred percent accuracy describes the second goal of ERIKS customer satisfaction. As an Industry 4.0 warehouse, the FCE has the technology to make this possible. At each stage of processing within the logistics centre, goods are checked against weight, size and barcodes to ensure that the correct products are delivered. “This happens not just for 99 per cent of orders, but for every single one,” says Jon Whitehouse.

“Our third goal is to deliver as quickly as possible within the UK and Ireland, the fourth to be able to track orders much better,” says Jon Whitehouse. “For both goals, the technology is already in place and is being implemented and optimised.”

The development of digital transformation that supports the customer makes the ERIKS customer satisfaction goals complete. “Extensive warehouse capacity already built now for future requirements, existing infrastructure and scalable Industry 4.0 technology, help to achieve the goals we have set,” says Jon Whitehouse.

In mid-January, Freek Dekkers, Sales Director North Europe-Benelux at EDE International, visited the FCE: “What ERIKS has created with the new logistics centre is very progressive. We have been working together globally and intensively for many years. With the new logistics centre, we will be able to expand our cooperation even further.” Congrats Eriks from EDE International!

FORUM tools given a new presentation

Since February, the E/D/E member has set up a new sales wall at the Barneveld location, the Netherlands, to present the FORUM tools. The core business of H.O. Remmerden is the wholesale of tools for industry and construction companies at three locations in Rhenen, Barneveld and Druten, the Netherlands, as well as at a further location in Tiel for the collection of products. The company is characterised by its wide range of tools and its large stock assortment – both on site in the respective branches and in the overall warehouse at the Rhenen location.


“Gewoon doen”, “Simply do it” – the motto of H.O. Remmerden – is reflected in the customer-oriented offers.

Special services include direct delivery to end customers as well as uncomplicated and fast repair of defective power tools. The feel-good factor is not lacking either: customers get a familiar feeling when they enter the shops. People know and trust each other – employees and customers meet here at eye level. This includes direct and specialised, but also very individual advice, which Remmerden sees as a service to the customer. In addition, ustomers can order further FORUM tools from the catalogue on site. People know and trust each other – employees and customers meet here at eye level. This includes direct and specialised, but also very individual advice, which Remmerden sees as a service to the customer. In addition, customers can order further FORUM tools from the catalogue on site. A total of 27,000 products, 7,000 of which are FORUM products, can be ordered and are delivered from the E/D/E warehouse in Wuppertal to the end customers in the Netherlands within 24 hours via drop shipment.

Structured and open  

The shop concept also contributes to the positive overall impression: It is well structured, open and clearly laid out. In February, a new presentation wall for the FORUM tools was fitted into this concept. At the Barneveld location, they were given a premium place. Three metres of wall space were provided for this purpose. What makes the exhibition space additionally attractive is the orientation in height: with a height of four metres and a two-metre-high banner, the wall is an eye-catcher for customers even from a distance. The FORUM tool wall in Barneveld was flexibly put together by Remmerden, erected in a very short time and, with the selection made, it covers the needs of all experts. Maximilian Görgens, BeNeLux representative at EDE International, provided advice, planning and implementation. And this is exactly the service he offers to the member companies: On-site advice, design suggestions and sometimes even the handicraft implementation up to the finished exhibition wall. 

Eastern European partner boards meet in Wuppertal

Kick-off for the FORMAT concept 3.0 

How can the opportunities of digitalisation be used to establish target-oriented sales and marketing concepts? This was the question addressed by the partner advisory boards from four Eastern European markets during their sales meetings at E/D/E in Wuppertal.

High-growth markets were represented by the partner advisory boards from Hungary, which met in December 2022, from Poland, as well as from the Czech Republic and Slovakia, which each travelled to Wuppertal in January. Poland stands out in particular with a 13 per cent increase in volume in 2022 compared to the previous year. “After a break of several years due to Corona, it was high time to meet our partners in person again and discuss current topics,” says Martin Ochelski, Sales Manager Austria, Switzerland, Eastern Europe EDE International: “We were able to welcome the advisory board and the dealer network from Hungary to Wuppertal for the first time, the other advisory boards last met here more than five years ago,” Ochelski continues. 

All the more welcome was the opportunity to get information on the spot about key topics such as marketing, purchasing optimisation and logistics. The visitors took away exciting impressions from the tour of the eLC Logistics Centre, among other things. The use of dispensing machines for even more flexible customer delivery was also discussed. The main focus of all three sales conferences was the topic “FORMAT concept 3.0”. After the person-oriented concept with advice directly at the sales counter and the catalogue-driven business, the course is now being set towards digitalisation in the third stage of market development. 

Interactive marketing

The goal is to connect with customers at all levels, in person as well as online and in social media. Catalogues continue to serve as sales support, but are increasingly being supplemented and replaced by digital channels from YouTube to LinkedIn. “The kick-off served to present the concept of interactive marketing as well as the medium-term planning for the coming years and to develop it further with the partner advisory boards,” Ochelski continues. 

New activities for 2023

Implementation will begin successively in the coming months: In addition to a new edition of the tool catalogue, which will be published in the middle of 2023, increased online activities are planned, including FORMAT landing pages in the respective national languages. To strengthen personal customer contacts, FORMAT marketplace events are also in preparation: in May for the Czech Republic and Slovakia, followed by Poland in June. 

Workplace equipment: Unique concept for suppliers and dealers in Europe

E/D/E’s business equipment concept for its European partners was launched a good year ago. Around twelve months later, the initiators and member companies are drawing a conclusion from this large-scale project. 

Launched in November 2021, the factory equipment concept aims to provide special support to members and suppliers in European countries outside Germany, from Spain to Benelux and Slovakia. “With a concept that is unique in Europe, we bring traders and suppliers together: The dealers get a wide range of products and the suppliers get access to a majority of dealers,” says Freek Dekkers, Sales Manager North Europe-Benelux at EDE International. 

In accordance with the E/D/E principle “listen – understand – implement”, he and Martin Ochelski, Sales Manager Austria, Switzerland, Italy, Eastern Europe, have recorded the needs of the international partners. The result: a catalogue that takes on a number of tasks. For example, all member conditions as well as the freight rates for each country and for each individual supplier have already been negotiated. 

The logistical challenge of the concept was great: 20,000 catalogues in seven languages for twelve countries in printed as well as online versions. 

Added value for members

The feedback from members shows that it was worth thinking outside the box. Managing Director Alina Dragomirescu at Hesse in Timișoara, Romania, summarises the advantages of the catalogue for her company: “Before, we had problems with handling freight costs, because the customer needs his EC price including all costs, which was always complicated to present. With the new catalogue, our customers can order any item online, including freight and other costs.” 

Tinne Verhemeldonck at ERIKS nv in Mol, Belgium, is also convinced of the new possibilities to address potential customers: “Our sales force uses the catalogue in different ways. Some salespeople use it as a guide. Others use it primarily as an introduction to our portfolio and its variants. 

Local manufacturers with a European sales market

Martin Ochelski says about the outlook for the concept: “We have taken a close look at the market requirements of our international partners and suppliers and mapped them in the catalogue. In the next step, we want to design it more to meet the individual needs in the individual countries. For example, we plan to include even more local manufacturers and thus open up the European business to them”. 


As of 1 January 2023, Mónica Carrascal Rioja is the new Managing Director of DELCREDIT España S.A., a subsidiary of EDE International and the Spanish purchasing association CECOFERSA. With her appointment, Monica Carrascal replaces Rafael Martín Alfonso, who will take over the position of Advisor to the Board of Directors of DELCREDIT and CECOFERSA.

“We are pleased to have gained Mónica Carrascal, a long-standing CECOFERSA employee, and thus to be able to ensure a smooth transition of the management of DELCREDIT España S.A.”, says Annegret Franzen, CEO of EDE International AG.

In 2007, Mónica Carrascal joined CECOFERSA as Head of Purchasing and in this position made a valuable contribution to the organisation on both the supplier and member side. Annegret Franzen: “We thank Mónica Carrascal for her dedication and are sure that she will now apply this energy equally to our subsidiary. At the same time, we thank Rafael Martín for the ten years of joint cooperation.” Since the foundation of DELCREDIT España in 2012, he has been largely responsible for its excellent development in Spain and Portugal. “We are pleased that Rafael Martín will continue to be available as an advisor to the Board of Directors in the coming months and will thus pass on his experience to the new Managing Director,” says Annegret Franzen.

Strong cooperation on the Iberian Peninsula Since March 2022, EHLIS AG has held the majority shares in CENTRAL DE COMPRAS Y SERVICIOS PROFESIONALES S.A. (CECOFERSA).  This has created the strongest association in the B2B / DIY sector on the Iberian Peninsula with around 1,800 sales locations and its own central warehouse at the company’s location near Barcelona as well as further warehouse and service locations in Barcelona, Madrid, Valencia as well as on Mallorca and Tenerife. In order to be able to supply the members of the new constellation with goods even faster, another logistics centre is currently being built near Madrid on a floor space of around 60,000 square metres.

CECOFERSA with new General Director

Javier Herrera, former Marketing and Communications Director of the Spanish CECOFERSA S.A. replaced the General Director of the Purchasing and Services Centre, Christina Menéndez, as of 20 October. “We want to further strengthen and expand CECOFERSA’s leading position and continue the excellent work that has been done for more than 30 years,” explains Javier Herrera on taking up his post.

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Insperience Day at Ferney

Once again this year, the Dutch E/D/E cooperation partner Ferney organised an Insperience Day in Afferden. The event of the association for building hardware, tools and ironmongery was opened by the new Managing Director Gerd Rademaker together with EDE International Managing Director Annegret Franzen.

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ASIDE with new old Board of Directors

In the middle of the year, the members of the Spanish purchasing association and E/D/E cooperation partner ASIDE met in Madrid, among other things for the new election of the board. After presenting its election programme, the previous board was re-elected for the next four years with the majority of votes. It is composed of Antonio González (President), Argimiro Fernández (Vice President), Ferran Marco (Secretary) and Cira Linares (Board Member).

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ExpoCadena 2022 breaks attendance record

More than 3500 visitors, including almost all members of Cadena88, national and international manufacturers and other visitors came to this year’s EHLIS A.G. in-house exhibition, ExpoCadena, in Sevilla la Nueva at the end of September. EDE International and Delcredit España, the joint venture of EDE International AG and CECOFERSA, were guests for the first time.

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