New Fulfilment Centre of Excellence (FCE): ERIKS invests £20 million

“At ERIKS, we want to be the best. Not only do we want to offer our customers products at competitive prices, but we also want to deliver them more efficiently, more accurately and faster than the competition,” says Jon Whitehouse, Product Business Unit Director. To achieve this, the British EDE member ERIKS invested 20 million pounds, around 22 million euros, in the new 11 000 square metre Fulfilment Centre of Excellence (FCE) in Oldbury, West Midlands. This replaces the previous ERIKS logistics centre in Halesowen. “For us, it is a very big step on the way to achieving the five customer satisfaction goals at ERIKS,” explains Jon Whitehouse. With 53 per cent more storage capacity than at the old location and 22 per cent more shelf space, the FCE achieves the first goal: to have exactly the products in stock in large numbers to be able to guarantee high availability.

One hundred per cent control

Picking, packing and dispatching orders with one hundred percent accuracy describes the second goal of ERIKS customer satisfaction. As an Industry 4.0 warehouse, the FCE has the technology to make this possible. At each stage of processing within the logistics centre, goods are checked against weight, size and barcodes to ensure that the correct products are delivered. “This happens not just for 99 per cent of orders, but for every single one,” says Jon Whitehouse.

“Our third goal is to deliver as quickly as possible within the UK and Ireland, the fourth to be able to track orders much better,” says Jon Whitehouse. “For both goals, the technology is already in place and is being implemented and optimised.”

The development of digital transformation that supports the customer makes the ERIKS customer satisfaction goals complete. “Extensive warehouse capacity already built now for future requirements, existing infrastructure and scalable Industry 4.0 technology, help to achieve the goals we have set,” says Jon Whitehouse.

In mid-January, Freek Dekkers, Sales Director North Europe-Benelux at EDE International, visited the FCE: “What ERIKS has created with the new logistics centre is very progressive. We have been working together globally and intensively for many years. With the new logistics centre, we will be able to expand our cooperation even further.” Congrats Eriks from EDE International!